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The process only parks at WachtOpDocumenten once the OpenZaak worker has opened the zaak, so providing documents immediately after submit raced the wait and no-op'd. Check the openbaar INGEDIEND row on a second page (proving the zaak is open, hence the process is at the wait) while the self-service tab keeps its submitted state, then provide documents there — unblocking the werkbak. Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>